Voicemails have two major failings: 1. They cost a fortune to pay staff to listen and transcribe to phone message 2. Even a small clinic can accumulate 1,000 hours of voicemails a year = $30,000 for a transcriptionist 2. Messages for a group are trapped in a single extension.
Chatbots accomplish nothing. They need to be specific, trainable on the fly, and know when they are over their head and call for help.
In 2015 we modified a staircase. We are on the second floor and before you get to the stairs, you need to walk by the elevator. As an experiment, we moved the sign just past the elevator and placed it at the bottom of the staircase with a sign: Please
Why 25 year old software developers can't fix medical clinics.