Voicemail to Text
Voicemails have two major failings:
- They cost a fortune to pay staff to listen and transcribe to phone message
2. Even a small clinic can accumulate 1,000 hours of voicemails a year = $30,000 for a transcriptionist - Messages for a group are trapped in a single extension.
4. Most patients press the first extension that sounds relevant. This can result in one employee receiving all the voicemails. What if anyone with a spare moment could know what needs to be done at any given moment
What if you didn't have to pay a $30/hour employee to be a stenographer of 2,000 hours of voicemails a year. Voicemails have two major failings:
- They cost a fortune to pay staff to listen and transcribe to phone messages.
- Even a small clinic can accumulate 1,000 hours of voicemails a year, translating to $30,000 for a transcriptionist.
- Messages for a group are trapped in a single extension.
- Most patients press the first extension that sounds relevant. This can result in one employee receiving all the voicemails. What if anyone with a spare moment could know what needs to be done at any given moment?
What if you could create a constantly updated to-do list for a group, allowing tasks to be actioned as time becomes available?
What if you didn't have to pay a $30/hour employee to be a stenographer for 2,000 hours of voicemails a year?
Introducing Medzec's HIPAA-secure voicemail-to-text solution! With our advanced system, voicemails are instantly transcribed, categorized, and made actionable for your entire team. This means that no message is trapped in a single extension, and anyone with available time can help clear the queue.
The result? Efficiency skyrockets, patient concerns are addressed faster, and your costs are reduced. No more dedicating $30,000+ a year to manual transcription. Instead, Medzec makes life easier for both patients and staff, delivering instant, actionable insights from every voicemail.
Our solution doesn't just transcribe—it evolves. With AI at the core, it learns and adapts, automating responses over time and providing feedback that guides staff on the best ways to handle certain types of calls.
What if you could track categories? Allow the system to create general categories or create your own. Get a report for number of calls regarding specific categories, now, you're managing your business again!
Set a 'tone trigger', if the sentiment exceeds a threshold, have the system page a manager or alert via desktop popup. With a copy of the voicemail, and optional coaching, you are now a Clairvoyant, Real-Time Training Commander! Imagine knowing how to coach a new Medical Assistant before they make a call!
Imagine a world where voicemails are no longer a burden but a streamlined part of your workflow. Medzec makes that possible—today -- and for 80% less than the one-size-fits-all solutions.
By Doctors for Doctors * Medzec.com
